Insurance Sector
Modernising insurance through digital innovation and customer-centric transformation
Supporting Insurance Innovation
The insurance sector faces rapid transformation: digital distribution, AI-powered underwriting, customer experience expectations and regulatory change. We've partnered with insurers, brokers and insurtech companies to deliver transformation programmes that modernise operations, enhance customer journeys and leverage data whilst maintaining risk management and compliance.
Our insurance specialists understand the complexities of underwriting, claims management, regulatory compliance and the balance between digital innovation and traditional distribution channels across life, general and health insurance.
Change Management in Insurance
Insurance change programmes require engaging underwriters, claims handlers, brokers and customer service teams. We've led transformations in distribution models, claims processes and organisational structures whilst maintaining service continuity and regulatory compliance.
- Digital distribution and straight-through processing
- Claims transformation and automation
- Underwriting modernisation and data-driven pricing
- Customer experience and omnichannel delivery
Recent Success
Led digital transformation for major insurer, implementing new underwriting platform and claims management system, achieving 72% straight-through processing, 35% reduction in claims handling time and NPS improvement from 28 to 54.
20-month programme • £1.8bn GWP
Digital Insurance
- AI-powered underwriting and pricing
- Digital claims platforms and automation
- Customer self-service and mobile apps
- Data analytics and predictive modeling
- Blockchain for claims and fraud detection
Digital Transformation
Insurance is being transformed by technology: AI underwriting, automated claims, telematics and embedded insurance. We've delivered digital transformation programmes that improve underwriting accuracy, accelerate claims settlement and enhance customer experience.
From implementing next-generation policy administration systems to deploying AI-powered claims automation, we ensure technology drives competitive advantage while managing risk and compliance.
Insurance Recruitment Expertise
We source senior insurance talent across underwriting, claims, actuarial, and operations. Our network spans traditional insurers, MGAs, brokers, and insurtech innovators.
Underwriting & Actuarial
Chief Underwriting Officers, Actuarial Directors, Pricing Heads, Risk Directors
Claims & Operations
Claims Directors, COOs, Operations Heads, Customer Service Directors
Digital & Innovation
Chief Digital Officers, InsurTech Heads, Data Directors, IT Directors
Project Delivery Excellence
Insurance projects require careful risk management, regulatory compliance and data security. We've delivered complex programmes including core system replacements, claims platform implementations and digital distribution launches.