Retail & FMCG Sector
Revolutionising customer experience through omnichannel transformation
Supporting Retail Excellence
Retail and FMCG face unprecedented disruption: e-commerce growth, omnichannel customer journeys, supply chain complexity and changing consumer behaviour. We've partnered with retailers, grocers, fashion brands and FMCG manufacturers to deliver transformation programmes that enhance customer experience, optimise operations and drive profitable growth.
Our retail specialists have delivered programmes for Sainsbury's, ASOS, Unilever and major retail groups, understanding the pace of change, seasonality pressures and the critical importance of customer experience and operational efficiency.
Change Management in Retail
Retail change programmes require engaging store teams, distribution centres, buying teams and head office functions. We've led transformations in omnichannel operations, customer experience and supply chain whilst maintaining trading performance during peak seasons.
- Omnichannel transformation and fulfillment
- Store operations and colleague experience
- Supply chain and inventory optimisation
- Customer experience and personalisation
Recent Success
Led omnichannel transformation for major grocery retailer, implementing click & collect, rapid delivery and unified commerce platform across 800 stores, achieving 340% online growth, 92% same-day fulfillment and maintaining in-store sales performance.
20-month programme • 800 stores
Digital Retail
- Unified commerce and omnichannel platforms
- Personalisation and customer data platforms
- Supply chain visibility and demand planning
- Store technology and mobile POS
- AI-powered merchandising and pricing
Digital Transformation
Retail is being transformed by digital: seamless omnichannel, AI personalisation, real-time inventory and mobile commerce. We've delivered digital transformation programmes that unify online and offline, enhance customer experience and optimise operations from supplier to customer.
From implementing unified commerce platforms to deploying AI-powered demand planning, we ensure technology drives revenue growth and operational efficiency while maintaining the human touch that defines great retail.
Retail Recruitment Expertise
We source senior retail talent across merchandising, operations, digital, and supply chain. Our network spans grocery, fashion, department stores, and FMCG manufacturing.
Commercial
Commercial Directors, Merchandising Directors, Category Heads, Buying Directors
Operations
COOs, Store Operations Directors, Fulfillment Directors, Supply Chain Heads
Digital & Customer
Chief Digital Officers, E-commerce Directors, Customer Directors, Omnichannel Leads
Project Delivery Excellence
Retail projects demand rapid execution, minimal trading disruption and peak season readiness. We've delivered complex programmes including omnichannel transformations, supply chain modernisations and store technology rollouts.